Privacy

We are committed to protecting and respecting your privacy and promise never to pass any of your personal details to any third party for marketing or any other purpose.

Payment

Therapeutic Healing uses a PayPal checkout, a secure method of payment. It is not necessary to have a PayPal account to purchase online through PayPal; all that is required is a valid debit/credit card.

We also accept payment by Direct Bank Transfer (EFT), Postal Order, Bank Drafts or Cheque (if issued in the Republic of Ireland). Please make your Postal Order, Bank Drafts or Cheque payable to:

Johann Callaghan OR Therapeutic Healing And send to:

Therapeutic Healing, 19 Gallowshill, Athy, Co Kildare

Direct Bank Transfer (EFT) Details

  • SORT CODE:9 8 – 5 2 – 1 0
  • IBAN:IE31ULSB98521010503033
  • BIC:ULSBIE2D

Processing and Delivery

On receipt of your order we will confirm the details with you and advise you of the expected delivery timescale. In the event that any item is not in stock, the item will be made to order and we will contact you to advise you of delivery timescale. We hold a very small stock of items to ensure quality and freshness of our products.

Post & packaging

We ship to the Republic of Ireland. We aim to have all orders placed online, shipped next day provided all items are in stock & the order is placed before 12 am.

Unfortunately we are unable to send some liquids by an post postal service as many of them are classed as dangerous goods and we do not have the correct packing licence to do this.

Returns & Order Cancellation

A customer has the right to ‘cancel’ the contract at any time up to ‘7 working days starting the day after delivery’. The goods must be returned unused, unopened and in the same condition as they were originally dispatched by Therapeutic Healing. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us.

For Health and Safety reasons we will not accept any skincare products for refund or exchange.

You must contact us by phone or email us to confirm which items are being returned. You will be requested to return the goods by registered post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return.

Damaged items

If a product has been damaged in transit or is faulty, please contact us by phone or email within 2 working days of order receipt to arrange a replacement or a refund and return of the faulty item by registered post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.

Our Skincare Promise

All our products are 100% natural, all emulsifiers and preservatives used are plant based. Our product range is not tested on animals and does not contain, Petrochemicals – no Mineral oil – no Parabens – no SLS – no Sulphates – no Synthetic Perfumes or Colorants – no PEG’s – no Propylene Glycol – no Silicones. Just simple genuine, certified organic or natural ingredients.

Collections

Items can be collected in Athy, Co Kildare by arrangement. Email info@therapeutic-healing.ie or ph: 085-2271704.

Products

Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

Errors and Omissions

Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed, Therapeutic Healing accept no liability for any errors or omissions.

These Terms and Conditions do not affect your statutory rights as a consumer.